A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.
No Jitter asked frequent contributor Beth Schultz for her thoughts on the year that was and the year that will be – with respect to digital workplace trends.
NJ: What are the major ‘digital workplace’ trends you’ve seen in 2024?
Carrying forward from 2023, one of the biggest digital workplace trends I see is the continued move toward connected workspaces for collaborative work management (CWM). This trend crosses market segments, from productivity to project management, content collaboration/management, and, increasingly, team collaboration apps.
Just looking at the latter group, we’ve seen Slack continuing to expand beyond team messaging to support content creation/sharing, collaboration, notes, and lightweight project/task management all within team workspaces. Similarly, Zoom Workplace now features Docs, for content creating/sharing, collaboration, templates for project briefs and tracking, and an information hub for creating knowledge bases and wikis. Microsoft, of course, also supports such capabilities. Microsoft Loop is one example, for content and project co-creation and collaboration.
AI assistance and automation come into play for each of the above-cited products, as well as elsewhere across the digital workplace—and it almost goes without saying that AI has been a major trend in 2024. This includes everything from AI-powered scheduling and advanced meeting features to writing assistance, automating project creation and task assignment, surfacing insights from reports and other content, providing next-best-action recommendations, and much more.
NJ: There were some high-profile examples of companies mandating RTO – a contrast to the ‘magnet’ rhetoric in 2023. Are these outliers? Where are things at with respect to the RTO vs WFH balance overall? Has the debate settled at a new equilibrium?
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