This year’s Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
Companies are finally preparing for Next Generation 911. But full implementation of NG911, which enables phone systems to use IP-based capabilities to transmit information to emergency services, won’t happen until the industry overcomes some thorny technological hurdles.
At Enterprise Connect, I moderated a discussion featuring industry leaders on the potential benefits of NG911, readiness for implementation and what organizations should do now. Let’s explore the key takeaways from the session.
First, the major benefit of NG911 is that it uses the IP-based capabilities of phone systems to transmit information, such as text messages, facility floor plans and detailed caller location information, to emergency call centers. Additionally, NG911 can transmit information to help first responders, such as information from IoT devices, like cameras and sensors.
Where NG911 adoption is today
Just under half — 42.1% — of organizations with operations in the U.S. are aware of NG911 and have an active implementation program underway, according to Metrigy’s “Employee Engagement Optimization: 2025” study of 400 companies.
However, adoption remains limited, according to Mark Fletcher, vice president of public safety solutions at 911inform. Before NG911 can work seamlessly, three areas must be in sync:
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