But healthcare remains behind other industries in agent, patient satisfaction
Patient experience (PX) technology, bolstered by artificial intelligence, is dramatically transforming tech-savvy healthcare companies, whether insurance, private practices, hospitals and clinics, or managed care facilities.
Though 51.2% of healthcare providers are using AI for their patient interactions, key success metrics are below average. PX leaders are challenged to both start AI deployments and prioritize the variety of products and services available, as innovation continues at record pace. Though many options are available for PX technology, those that focus on patient care representatives (aka “agents”) are most pressing.
Healthcare companies are seeing improved patient satisfaction when agent assist is in use; in fact, it’s pretty significant at 34.9%. But it’s not as high as the all-industry average customer satisfaction improvement at 39.2%.
Investment Increases Will Drive More Success
Continue reading at intradiem.com.
