AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
Companies are facing a variety of unified communications threats — from AI, toll fraud and improper use of messaging channels — all of which were highlighted at a UC security panel at this year’s Enterprise Connect in Orlando, Fla.
The UC security challenges session, which I moderated, featured a diverse group of vendors. Mark Collier, CTO of SecureLogix, Ram Ramanathan, senior director of product management at Ribbon Communications, and Bryan Mack, master principal consultant at Oracle, represented vendors who have historically been focused on protecting their customers against threats of attack via voice channels. The panel also included Anthony Cresci, senior vice president of go-to-market and partnerships at Theta Lake, which helps companies meet compliance obligations, as well as Smita Hashim, chief product officer of Zoom.
Metrigy has tracked trends in the communications and customer engagement security space for the last several years. We’ve noted that even as security concerns grow — one in five of our research participants report having experienced a security incident — proactive strategies are lacking. Just 35% of organizations report having a proactive, company-wide strategy in place to protect against communications, collaboration and contact center threats.
AI tops security concerns
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