In this webinar, learn about the role of collaboration in improving employee experience, Understand the types of collaboration behavior data available, and discover how collaboration behavior data can guide decision…
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As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing…
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For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where…
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Highly mature employee experience (EX) strategies include a mix of people, processes, and technology.
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The worlds of employee experience and enterprise communications and collaboration are converging, an inevitable trend accelerated by the quick rise of the hybrid workplace over recent years.
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In April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO, on how the Zoom-Workvivo relationship came about and what Workvivo brings to Zoom, and vice versa.
The fast pace of generative AI product announcements continues unabated, across each of Metrigy’s core research areas: customer experience (CX), employee experience, and workplace collaboration.
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From improving employee well-being to making smart technology decisions, collaboration behavior insights can help make a difference. Team chat and video meeting apps bring lots of value to companies beyond…
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The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Organizations with on-premises contact centers don't need to make a full cloud migration to modernize their systems. CPaaS can enable cloud features and drive key business metrics. On-premises contact centers…
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