Research and advisory firm Metrigy released its Customer Experience MetriCast 2024 market research study of 12 key technology areas driving successful customer interactions.
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Research and advisory firm Metrigy announced winners of its 2024 Customer Experience MetriStar program in 12 key technology areas that drive successful customer interactions.
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Metrigy announced its MetriCast service now includes quarterly market shares for select customer experience (CX) and workplace collaboration technologies.
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Metrigy's UCaaS TCO 2023 study provides real-world insight into the operating costs of unified communications as a Service solutions from leading providers.
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Metrigy’s MetriRank study evaluates leading CPaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.
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Research and advisory firm Metrigy has released its Customer Experience Optimization: 2023-24 Consumer Perspective research study.
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This study examines technologies and strategies that organizations use to understand employee behavior, assess employee sentiment, and optimize employee experience.
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Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value. In this episode, he shares his thoughts on how to fully incorporate Slack into a digital workplace initiative and deliver on key business success metrics.
