In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.
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In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.
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UCaaS continues to evolve as more companies use the platform to support meetings, calls and messaging. New features, among them generative AI, could make UCaaS even more important.
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The UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize costs, companies must take a proactive strategy for provisioning and change management. In this episode we’ll chat with Micah Singer, CEO of UC/CC management company Kurmi Software about how management needs are evolving, how to best manage multi-vendor, on-prem, cloud, and hybrid platforms and how AI will impact management going forward.
The answer to a successful strategy isn’t forcing people back to the office, it’s ensuring the ability to engage regardless of location. Hybrid and remote work discussions have turned into…
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On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global…
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Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%)…
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Generative AI offers incredible potential to improve productivity, operations, and security. At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit…
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The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs. The enterprise…
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Most companies still don’t have a handle on workplace collaboration security, even as threats increase As I get ready for my upcoming session at Enterprise Connect 2023 on unified communications…
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