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AI for Business Success 2025-26: SMB View
AI for Business Success 2025-26: SMB View
Published on: June 25, 2025
CX MetriCast Forecast & Market Share Report, 1Q2025
CX MetriCast Forecast & Market Share Report, 1Q2025
Published on: June 24, 2025
Customer Experience MetriCast Study: 2025
Customer Experience MetriCast Study: 2025
Published on: June 24, 2025
2025 Customer Experience MetriStar – Voice of the Customer Platforms
2025 Customer Experience MetriStar – Voice of the Customer Platforms
Published on: June 24, 2025
2025 Customer Experience MetriStar – Workforce Engagement Management Suites
2025 Customer Experience MetriStar – Workforce Engagement Management Suites
Published on: June 24, 2025
2025 Customer Experience MetriStar – Text AI Agent Software
2025 Customer Experience MetriStar – Text AI Agent Software
Published on: June 24, 2025
2025 Customer Experience MetriStar – Self-Service Knowledge Management Platforms
2025 Customer Experience MetriStar – Self-Service Knowledge Management Platforms
Published on: June 24, 2025
2025 Customer Experience MetriStar – Agent Assist Applications
2025 Customer Experience MetriStar – Agent Assist Applications
Published on: June 24, 2025
2025 Customer Experience MetriStar – Communications Platform as a Service
2025 Customer Experience MetriStar – Communications Platform as a Service
Published on: June 24, 2025

Artificial Intelligence > Issue Papers

CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025
AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025
Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024
Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024
Elevating the Value of Self-Service with Data-Driven Automation
Elevating the Value of Self-Service with Data-Driven Automation
Published on: November 22, 2022
Agents Becoming More Productive Using Chat to Interact With Customers
Agents Becoming More Productive Using Chat to Interact With Customers
Published on: August 17, 2022
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022

Artificial Intelligence > MetriNotes

MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025
MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
Published on: February 13, 2025
MetriNote – Cresta Announces CX Analytics Product
MetriNote – Cresta Announces CX Analytics Product
Published on: January 31, 2025
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024
MetriNote – Cognigy Announces Agentic AI
MetriNote – Cognigy Announces Agentic AI
Published on: December 02, 2024

Artificial Intelligence > Metricast Studies

Artificial Intelligence > Research Studies

Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023
Customer Insights and Analytics: 2023-24
Customer Insights and Analytics: 2023-24
Published on: February 08, 2023
5 Steps to Self-Service Success
5 Steps to Self-Service Success
Published on: January 21, 2021
Artificial Intelligence & Analytics for Customer Engagement
Artificial Intelligence & Analytics for Customer Engagement
Published on: January 20, 2021

Customer Engagement > Issue Papers

AI Rapidly Reshaping the Contact Center Workplace
AI Rapidly Reshaping the Contact Center Workplace
Published on: April 22, 2025
Getting Smarter About Proactive Outreach for CX
Getting Smarter About Proactive Outreach for CX
Published on: March 27, 2025
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025
AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025
Heading into the Future with CPaaS
Heading into the Future with CPaaS
Published on: January 31, 2025
Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024
Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024

Customer Engagement > MetriNotes

MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
Published on: March 10, 2025
MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025
MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
Published on: February 13, 2025
MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
Published on: February 13, 2025
MetriNote – Cresta Announces CX Analytics Product
MetriNote – Cresta Announces CX Analytics Product
Published on: January 31, 2025
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024

Customer Engagement > Metricast Studies

Customer Engagement > Research Studies

AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024
Customer Experience Optimization: 2023-24 Consumer Perspective
Customer Experience Optimization: 2023-24 Consumer Perspective
Published on: September 11, 2023
Employee Experience: 2023-24
Employee Experience: 2023-24
Published on: September 07, 2023
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023
Customer Insights and Analytics: 2023-24
Customer Insights and Analytics: 2023-24
Published on: February 08, 2023
Advanced API & CPaaS Development 2023
Advanced API & CPaaS Development 2023
Published on: January 26, 2023
Technology Spending Update
Technology Spending Update
Published on: September 13, 2022
Customer Experience Transformation: 2022-23
Customer Experience Transformation: 2022-23
Published on: May 16, 2022
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Published on: April 25, 2022

Employee Engagement > Issue Papers

How to Build a Workplace Collaboration Security Strategy
How to Build a Workplace Collaboration Security Strategy
Published on: August 24, 2023
Elevating Hybrid Work Success with Improved Visibility
Elevating Hybrid Work Success with Improved Visibility
Published on: August 02, 2023
The Real-World Benefits of UC Management Tools
The Real-World Benefits of UC Management Tools
Published on: July 19, 2023
BYOC: Putting Security Front and Center
BYOC: Putting Security Front and Center
Published on: April 27, 2023
Assuring Success for Microsoft Teams Rooms
Assuring Success for Microsoft Teams Rooms
Published on: April 06, 2023
Top Priority: Customer Insights
Top Priority: Customer Insights
Published on: February 22, 2023
Building the Business Case for Security-First Voice Enablement
Building the Business Case for Security-First Voice Enablement
Published on: January 23, 2023
Building the Business Case for Security-First Voice Enablement
Building the Business Case for Security-First Voice Enablement
Published on: January 23, 2023
UC Management and the Digital Workplace
UC Management and the Digital Workplace
Published on: January 17, 2023

Employee Engagement > MetriNotes

MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
MetriNote – ServiceNow Strengthens AI with Plans to Acquire Moveworks, Yokohama launch
Published on: March 20, 2025
MetriNote – Slack Expands Connected Search
MetriNote – Slack Expands Connected Search
Published on: March 20, 2025
MetriNote – Zoho Delivers Projects Plus Platform
MetriNote – Zoho Delivers Projects Plus Platform
Published on: March 17, 2025
MetriNote – Theta Lake Announces Platform, API Access
MetriNote – Theta Lake Announces Platform, API Access
Published on: February 28, 2025
MetriNote – Cisco Delivers New BYOD Video Bar
MetriNote – Cisco Delivers New BYOD Video Bar
Published on: February 19, 2025
MetriNote – Smarsh Adds Voice Recording via CallCabinet
MetriNote – Smarsh Adds Voice Recording via CallCabinet
Published on: February 19, 2025
MetriNote – Logitech Expands Meeting Room Offerings
MetriNote – Logitech Expands Meeting Room Offerings
Published on: January 31, 2025
MetriNote – NetSpeek Aims to Streamline AV Management
MetriNote – NetSpeek Aims to Streamline AV Management
Published on: January 22, 2025
MetriNote – AudioCodes Delivers Cross-Platform AI Meeting Rooms
MetriNote – AudioCodes Delivers Cross-Platform AI Meeting Rooms
Published on: January 16, 2025

Employee Engagement > Metricast Studies

Employee Engagement > Research Studies

Employee Experience: 2023-24
Employee Experience: 2023-24
Published on: September 07, 2023
Workplace Collaboration 2023-24
Workplace Collaboration 2023-24
Published on: February 08, 2023
Advanced API & CPaaS Development 2023
Advanced API & CPaaS Development 2023
Published on: January 26, 2023
Technology Spending Update
Technology Spending Update
Published on: September 13, 2022
Employee Experience & Workplace Engagement 2022-23
Employee Experience & Workplace Engagement 2022-23
Published on: June 21, 2022
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Published on: April 25, 2022
Empowering Frontline Workers Summary Report
Empowering Frontline Workers Summary Report
Published on: March 14, 2022
Unified Communications Management and Endpoints: 2021-22 Financial Services Industry
Unified Communications Management and Endpoints: 2021-22 Financial Services Industry
Published on: February 23, 2022
Unified Communications Management and Endpoints: 2021-22
Unified Communications Management and Endpoints: 2021-22
Published on: September 17, 2021

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