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MetriNote – Salesforce Adds AI-Powered Employee Service Management
MetriNote – Salesforce Adds AI-Powered Employee Service Management
Published on: November 19, 2024 -
MetriNote – Theta Lake Expands Risk and Compliance Suite Capabilities
MetriNote – Theta Lake Expands Risk and Compliance Suite Capabilities
Published on: November 13, 2024 -
MetriNote – Asana Unveils No-Code Builder for Embedding AI in Workflows
MetriNote – Asana Unveils No-Code Builder for Embedding AI in Workflows
Published on: November 12, 2024 -
MetriNote – RingCentral Brings Generative AI to RingEX at No Additional Cost
MetriNote – RingCentral Brings Generative AI to RingEX at No Additional Cost
Published on: November 08, 2024 -
MetriNote – NICE Industry Analyst Summit 2024: Preparing for a New Era of Exponential Impact
MetriNote – NICE Industry Analyst Summit 2024: Preparing for a New Era of Exponential Impact
Published on: November 08, 2024 -
Employee Engagement Optimization: 2025
Employee Engagement Optimization: 2025
Published on: November 08, 2024 -
MetriNote – AudioCodes Extends Meeting Insights to Zoom
MetriNote – AudioCodes Extends Meeting Insights to Zoom
Published on: November 05, 2024 -
MetriNote – Notion Re-Imagines Email, Adds More to Connected Workspace App
MetriNote – Notion Re-Imagines Email, Adds More to Connected Workspace App
Published on: November 05, 2024 -
MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
Published on: November 05, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 -
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
Published on: May 21, 2024 -
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024 -
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024 -
MetriNote – Slack Launches AI Virtual Assistant
MetriNote – Slack Launches AI Virtual Assistant
Published on: February 15, 2024
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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Transforming Customer Experience
Transforming Customer Experience
Published on: January 05, 2024 -
Trends for Patient Experience Success
Trends for Patient Experience Success
Published on: December 04, 2023 -
Future of the Contact Center
Future of the Contact Center
Published on: September 06, 2023 -
Putting CPaaS to Work for CX Improvements
Putting CPaaS to Work for CX Improvements
Published on: July 18, 2023 -
CPaaS: Beyond Basic APIs
CPaaS: Beyond Basic APIs
Published on: June 28, 2023 -
Add Video-Enabled Contact Centers to Bolster Customer Satisfaction
Add Video-Enabled Contact Centers to Bolster Customer Satisfaction
Published on: June 26, 2023 -
Spending Increases Fuel CX Transformation Projects
Spending Increases Fuel CX Transformation Projects
Published on: May 11, 2023 -
Top Priority: Customer Insights
Top Priority: Customer Insights
Published on: February 22, 2023 -
Elevating the Value of Self-Service with Data-Driven Automation
Elevating the Value of Self-Service with Data-Driven Automation
Published on: November 22, 2022
Customer Engagement > MetriNotes
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MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
Published on: September 25, 2024 -
MetriNote – Vonage Adds RCS Option to Messages API
MetriNote – Vonage Adds RCS Option to Messages API
Published on: September 19, 2024 -
MetriNote – Mutare Brings Voice Security to Talkdesk
MetriNote – Mutare Brings Voice Security to Talkdesk
Published on: September 14, 2024 -
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 -
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
Published on: August 20, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
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Technology Spending Update
Technology Spending Update
Published on: September 13, 2022 -
Customer Experience Transformation: 2022-23
Customer Experience Transformation: 2022-23
Published on: May 16, 2022 -
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Published on: April 25, 2022 -
CX and Workforce Optimization 2021-2022: Financial Services Industry Breakdown
CX and Workforce Optimization 2021-2022: Financial Services Industry Breakdown
Published on: March 18, 2022 -
Empowering Frontline Workers Summary Report
Empowering Frontline Workers Summary Report
Published on: March 14, 2022 -
Workforce Optimization
Workforce Optimization
Published on: May 19, 2021 -
CX Technology Trends
CX Technology Trends
Published on: May 19, 2021 -
5 Steps to Self-Service Success
5 Steps to Self-Service Success
Published on: January 21, 2021 -
Contact Center Redesigned
Contact Center Redesigned
Published on: January 20, 2021
Employee Engagement > Issue Papers
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Building the Business Case for Security-First Voice Enablement
Building the Business Case for Security-First Voice Enablement
Published on: January 23, 2023 -
Building the Business Case for Security-First Voice Enablement
Building the Business Case for Security-First Voice Enablement
Published on: January 23, 2023 -
UC Management and the Digital Workplace
UC Management and the Digital Workplace
Published on: January 17, 2023 -
Boosting the Connection Between Collaboration and Employee Experience
Boosting the Connection Between Collaboration and Employee Experience
Published on: January 03, 2023 -
Why UCaaS Isn’t Always the Right Answer
Why UCaaS Isn’t Always the Right Answer
Published on: December 06, 2022 -
Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers
Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers
Published on: November 16, 2022 -
Enterprise Content Delivery Networks: For Video, and Beyond
Enterprise Content Delivery Networks: For Video, and Beyond
Published on: September 28, 2022 -
CSAT + Employee Performance
CSAT + Employee Performance
Published on: September 23, 2022 -
How Small and Midsize Companies Benefit from Cloud Communications
How Small and Midsize Companies Benefit from Cloud Communications
Published on: September 06, 2022
Employee Engagement > MetriNotes
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MetriNote – Neat Expands its Lineup with Neat Board Pro
MetriNote – Neat Expands its Lineup with Neat Board Pro
Published on: November 01, 2024 -
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
Published on: October 23, 2024 -
MetriNote – Zoom Integrates Employee Listening into Workvivo
MetriNote – Zoom Integrates Employee Listening into Workvivo
Published on: October 23, 2024 -
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
Published on: October 23, 2024 -
MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
Published on: October 23, 2024 -
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
Published on: October 15, 2024 -
MetriNote – HP Expands Poly Video Offering
MetriNote – HP Expands Poly Video Offering
Published on: October 07, 2024 -
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
Published on: October 07, 2024 -
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
Published on: October 07, 2024
Employee Engagement > Metricast Studies
Employee Engagement > Research Studies
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Advanced API & CPaaS Development 2023
Advanced API & CPaaS Development 2023
Published on: January 26, 2023 -
Technology Spending Update
Technology Spending Update
Published on: September 13, 2022 -
Employee Experience & Workplace Engagement 2022-23
Employee Experience & Workplace Engagement 2022-23
Published on: June 21, 2022 -
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Published on: April 25, 2022 -
Empowering Frontline Workers Summary Report
Empowering Frontline Workers Summary Report
Published on: March 14, 2022 -
Unified Communications Management and Endpoints: 2021-22 Financial Services Industry
Unified Communications Management and Endpoints: 2021-22 Financial Services Industry
Published on: February 23, 2022 -
Unified Communications Management and Endpoints: 2021-22
Unified Communications Management and Endpoints: 2021-22
Published on: September 17, 2021 -
Workplace Collaboration: 2021-22
Workplace Collaboration: 2021-22
Published on: January 27, 2021
