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2024 Customer Experience MetriStar – Contact Center-as-a-Service Platforms
2024 Customer Experience MetriStar – Contact Center-as-a-Service Platforms
Published on: April 09, 2024 -
2024 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2024 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: April 09, 2024 -
2024 Customer Experience MetriStar – AI Bots
2024 Customer Experience MetriStar – AI Bots
Published on: April 09, 2024 -
2024 Customer Experience MetriStar – Self-Service Knowledge Management Platforms
2024 Customer Experience MetriStar – Self-Service Knowledge Management Platforms
Published on: April 09, 2024 -
2024 Customer Experience MetriStar – Communications Platform as a Service
2024 Customer Experience MetriStar – Communications Platform as a Service
Published on: April 09, 2024 -
2024 Customer Experience MetriStar – Workforce Optimization Suites
2024 Customer Experience MetriStar – Workforce Optimization Suites
Published on: April 09, 2024 -
Generative AI’s Role in Rapid Advancement of CX
Generative AI’s Role in Rapid Advancement of CX
Published on: April 03, 2024 -
MetriNote – LeapXpert Introduces Maxen for AI Insights
MetriNote – LeapXpert Introduces Maxen for AI Insights
Published on: March 22, 2024 -
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
Published on: March 22, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
Customer Engagement > MetriNotes
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MetriNote – Microsoft Announces Contact Center Platform
MetriNote – Microsoft Announces Contact Center Platform
Published on: July 20, 2022 -
MetriNote – 8×8 Adds No-Code Multi-Channel Workflow Builder
MetriNote – 8×8 Adds No-Code Multi-Channel Workflow Builder
Published on: July 18, 2022 -
MetriNote – Microsoft Introduced Sales-Based Viva Module, CRM Tie-In
MetriNote – Microsoft Introduced Sales-Based Viva Module, CRM Tie-In
Published on: June 21, 2022 -
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
Published on: June 08, 2022 -
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
Published on: June 08, 2022 -
MetriNote – Avaya Offers Self-Service Virtual Agent
MetriNote – Avaya Offers Self-Service Virtual Agent
Published on: April 26, 2022 -
MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
Published on: April 20, 2022 -
MetriNote – Avaya, ALE Team on CCaaS, Networking
MetriNote – Avaya, ALE Team on CCaaS, Networking
Published on: April 07, 2022 -
MetriNote – Enterprise Connect 2022: Customer Experience
MetriNote – Enterprise Connect 2022: Customer Experience
Published on: March 31, 2022
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – Microsoft Brings Generative AI to Teams Phone and Chat
MetriNote – Microsoft Brings Generative AI to Teams Phone and Chat
Published on: July 20, 2023 -
MetriNote – Theta Lake and Zoom Partner on Contact Center Compliance
MetriNote – Theta Lake and Zoom Partner on Contact Center Compliance
Published on: July 18, 2023 -
MetriNote – Zoom Brings Multi-camera AI to Zoom Rooms
MetriNote – Zoom Brings Multi-camera AI to Zoom Rooms
Published on: June 29, 2023 -
MetriNote – Tango Extends Microsoft Teams to Mobile via eSIM
MetriNote – Tango Extends Microsoft Teams to Mobile via eSIM
Published on: June 26, 2023 -
MetriNote – Genesys Offers Experience Index for Contact Center Agents
MetriNote – Genesys Offers Experience Index for Contact Center Agents
Published on: June 22, 2023 -
MetriNote – Unisys Event Recap: ‘Imagination to Realization’
MetriNote – Unisys Event Recap: ‘Imagination to Realization’
Published on: June 20, 2023 -
MetriNote – AT&T and Cisco Enhance Webex Go
MetriNote – AT&T and Cisco Enhance Webex Go
Published on: June 19, 2023 -
MetriNote – Notion Adds Generative AI Assistant to Project Management
MetriNote – Notion Adds Generative AI Assistant to Project Management
Published on: June 01, 2023 -
MetriNote – UJET Adds Microsoft Teams Integration
MetriNote – UJET Adds Microsoft Teams Integration
Published on: May 31, 2023
