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Add Video-Enabled Contact Centers to Bolster Customer Satisfaction
Add Video-Enabled Contact Centers to Bolster Customer Satisfaction
Published on: June 26, 2023 -
MetriNote – Tango Extends Microsoft Teams to Mobile via eSIM
MetriNote – Tango Extends Microsoft Teams to Mobile via eSIM
Published on: June 26, 2023 -
MetriNote – Genesys Offers Experience Index for Contact Center Agents
MetriNote – Genesys Offers Experience Index for Contact Center Agents
Published on: June 22, 2023 -
MetriNote – Unisys Event Recap: ‘Imagination to Realization’
MetriNote – Unisys Event Recap: ‘Imagination to Realization’
Published on: June 20, 2023 -
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023 -
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
Published on: June 19, 2023 -
MetriNote – AT&T and Cisco Enhance Webex Go
MetriNote – AT&T and Cisco Enhance Webex Go
Published on: June 19, 2023 -
Contact Center Platform: Architectural Choice
Contact Center Platform: Architectural Choice
Published on: June 07, 2023 -
MetriNote – Notion Adds Generative AI Assistant to Project Management
MetriNote – Notion Adds Generative AI Assistant to Project Management
Published on: June 01, 2023
Customer Engagement > Issue Papers
Customer Engagement > MetriNotes
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – Microsoft Enhances Collaborative Goal Setting in Viva Goals
MetriNote – Microsoft Enhances Collaborative Goal Setting in Viva Goals
Published on: January 19, 2023 -
MetriNote – HP Introduces Business-Grade Earbuds
MetriNote – HP Introduces Business-Grade Earbuds
Published on: January 05, 2023 -
MetriNote – Vbrick Acquires Ramp to Boost ECDN Capabilities
MetriNote – Vbrick Acquires Ramp to Boost ECDN Capabilities
Published on: December 20, 2022 -
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
Published on: December 15, 2022 -
MetriNote – Dialpad’s AI-Powered Customer Intelligence Platform
MetriNote – Dialpad’s AI-Powered Customer Intelligence Platform
Published on: December 09, 2022 -
MetriNote – AWS, RingCentral Deliver End-to-End Encryption
MetriNote – AWS, RingCentral Deliver End-to-End Encryption
Published on: December 09, 2022 -
MetriNote – Zoom Adds Productivity Tools to Collaboration Platform
MetriNote – Zoom Adds Productivity Tools to Collaboration Platform
Published on: November 09, 2022 -
MetriNote – Google Expands Meet Interoperability
MetriNote – Google Expands Meet Interoperability
Published on: November 08, 2022 -
MetriNote – Zoom Introduces a Native ECDN
MetriNote – Zoom Introduces a Native ECDN
Published on: November 08, 2022
