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When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.

As companies progress with trying and deploying generative AI within their collaboration environment, IT and business leaders often struggle with determining ROI. While this struggle is amplified when the decision to roll out generative AI copilots and virtual assistants will requiring purchasing additional licenses, any tech decision-maker needs to be able to assess whether genAI capabilities are a net positive even when provided by collaboration vendors at no additional cost.

Measuring What Matters

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