As companies adopt generative AI, they are often unprepared for potential security and compliance threats.
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3 Key Customer Expectations for Contact Centers
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But healthcare remains behind other industries in agent, patient satisfaction
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The AI hype must translate into demonstrable business benefits.
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AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
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AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.
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Critical as they are to a contact center operation and, ultimately, an organization’s ability to deliver on customer experience goals, supervisors haven’t necessarily received the same level of attention as…
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Even customer service agents in the contact center often have upsell quotas. AI provides transformational value for boosting sales.
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Certainly, to nobody’s surprise, artificial intelligence (AI) dominated last week’s Enterprise Connect 2024 event, from presentations on the keynote stage to demos on the expo floor.
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For some business leaders who have difficulty finding and retaining contact center agents, AI has stretched an existing workforce. Other leaders have been able to cut their contact center staffing.
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