Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy and responsible use.
Read More
As companies adopt applications that bring together the tools that allow employees to accomplish, collaborate on, and manage content- and project-related work in a self-contained workspace—a product category Metrigy calls…
Read More
Business leaders should identify specific opportunities for productivity improvement.
Read More
Metrigy's 2024 research reveals a significant shift in how businesses are embracing artificial intelligence (AI) to enhance customer experience (CX).
Read More
As companies adopt generative AI, they are often unprepared for potential security and compliance threats.
Read More
3 Key Customer Expectations for Contact Centers
Read More
But healthcare remains behind other industries in agent, patient satisfaction
Read More
The AI hype must translate into demonstrable business benefits.
Read More
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
Read More
AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.
Read More
