In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive experiences across every interaction, whether navigating a mobile banking app or…
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LLMs deliver compelling insights to improve CX and business operations.
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Some guests are looking for a familiar-feeling home away from home. Increasingly, many are looking for personalized, one-of-a-kind experiences. No matter what kind of hospitality experiences guests seek, they expect…
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When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.
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AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
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IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.
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Agent assist helps agents drive revenue—and solve customer service issues.
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Metrigy's latest research study, Employee Engagement Optimization 2025, sheds light on the rapidly evolving landscape of generative AI in the workplace. While the technology holds immense promise, it also presents…
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Metrigy’s Customer Experience Optimization 2024-25 global research study of 544 companies provides insights into how companies perceive and respond to the pace of innovation.
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With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.
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