Metrigy’s research shows that more than most companies now use Microsoft Teams for collaboration, messaging, and meetings. Adoption of Teams Phone for PSTN voice calling is relatively low in comparison,…
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BlueJeans, a Pioneer in video meetings, reaches end of life – and we can learn three significant things with its sunsetting. Verizon Business’ announcement on August 16 that it was…
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Just as it is for customer experience, sentiment data is critical for understanding employee experience. This makes voice-of-the-employee applications just as important to optimizing EX as voice-of-the-customer software is to…
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Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.
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Even as companies settle into the workplace decisions they’ve made for today’s post-pandemic realities, IT leaders must continue assessing whether they’ve got the optimal mix of communications and collaboration tools…
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For most large organizations, there is no single unified communications solution. Rather, companies manage a variety of platforms for calling, meetings, and messaging, both on-premises and in the cloud.
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After years of promise, enterprise-grade FMC solutions are increasingly available.
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As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing…
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For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where…
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Highly mature employee experience (EX) strategies include a mix of people, processes, and technology.
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