The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX…
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During this webinar, you’ll hear about Metrigy’s latest research on AI to help guide your strategy, followed by innovative offerings from Talkdesk to help execute on your strategy.
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In this webinar we'll share the market forecast for technologies in use, providers, spending, what technologies correlate with collaboration success.
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In this webinar we’ll look at the various Teams and Zoom calling options available to large companies and provide guidance on how best to evaluate alternative approaches.
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Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions.
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This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.
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During this webinar, we will review the MetriStar top providers in each Workplace Collaboration area, based on real-world data from their customers.
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Based on Metrigy’s Employee Experience & Workplace Engagement 2022-23 research study, discover how companies are approaching the employee experience discipline amid changing workplace dynamics. Which goals are most important? How…
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Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require…
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Metrigy VP of Research and Principal Analyst Beth Schultz will provide a high-level overview of the employee experience market, explain where insight tools fit into the overall strategy for optimizing…
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