Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
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In this webinar we'll share insights gleaned from Metrigy's research into work-from-home and return-to-office plans and success correlations to provide business and IT leaders to provide metrics-based advise for achieving…
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In this webinar get a high-level overview of this market, discover the various types of tools for employee engagement insights––and how to evaluate them, and get best practices implementation advice
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In this webinar we'll share the market forecast for technologies in use, providers, spending, what technologies correlate with customer experience success.
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During this webinar, Metrigy CEO Robin Gareiss and NICE inContact Director of Product Marketing, Mark Ungerman will provide clear recommendations on steps you need to take now to empower your…
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In this webinar we'll share our latest research on how work location strategies correlate with success, the role of IT and collaboration teams in supporting successful hybrid-work strategies, and how…
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In this webinar we’ll share Metrigy’s insights, based on data gathered from hundreds of organizations, to provide metrics-based guidance as to how organizations can meet these challenges and gain tangible…
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Metrigy's MetriStar awards recognizes those providers who are both highly rated by their customers, and whose customers have achieved measurable success for their investments. The awards are based on data…
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Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or…
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Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or…
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