Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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As generative AI copilots and virtual assistants grow in adoption, many organizations still struggle with how to measure ROI. This is especially true for those deploying, or considering, generative AI…
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Metrigy recently published our annual study on workplace collaboration and employee engagement, based on data gathered from ~400 end-user organizations. In this webinar we'll share the characteristics of successful organizations…
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In this webinar we'll share the results of our Workplace Collaboration and Contact Center Security and Compliance 2024-25 research study and provide IT, business, and informations security leaders with insights…
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In this webinar, discover data-based insights on how the most successful companies approach employee experience, and what technologies they have in place, from employee experience platforms, intranets, voice-of-the-employee software, and…
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Metrigy’s Employee Experience: 2023-24 research study of ~500 companies examines the technologies and strategies companies have in place to understand employee behavior and optimize engagement. In this webinar, discover characteristics…
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In this webinar, learn about the role of collaboration in improving employee experience, Understand the types of collaboration behavior data available, and discover how collaboration behavior data can guide decision…
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The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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It's time for Metrigy's annual MetriStar CX Awards--based solely on customer sentiment and business success derived from using specific vendors' technologies.
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In this webinar we'll share Metrigy's latest research to help you decide between Direct Routing, Operator Connect, and Calling plan, and understand the potential use of Teams Phone Mobile.
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