Join Metrigy President and Principal Analyst Irwin Lazar and AudioCodes VP of Business Development, Justin Stevens, as they share market insights on device selection and IT considerations that drive Microsoft…
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The right contact center platform connects these new digital journeys with enhanced self-service, AI-driven channels, and real-time analytics that enable CX leaders and their teams to drive a loyal and…
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Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their cloud-based applications. For example, do their applications offer end-to-end…
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Companies have increasingly adopted team collaboration apps like Cisco Webex, Microsoft Teams, RingCentral Glip, and Slack replace email with contextual workspace that integrate chat, applications, files, and data. But when…
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Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify customers quickly, and save on average 30 to 60 minutes on each call or video…
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More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. But AI is a loaded acronym--adopting AI can mean dozens of…
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Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world.…
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As video conferencing has become an essential means of communicating and collaborating, so too has video conferencing burnout. As employees shifted to remote work, many companies simply changed their regular…
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IT and CX leaders around the world are planning for a hybrid workplace of the future, where employees work from any combination of home offices, company locations, and even coffee…
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Don’t compromise security, performance when moving to Teams, Zoom, and others Business technology leaders are re-evaluating their communications and collaboration portfolios as they plan for the future workplace. The shift…
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