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Beth Schultz
By Beth Schultz In Blog

Greatness Appreciated

The challenge of employee engagement is persistent across a wide variety of workplace situations, whether enterprise leaders are contending with…
Read More
How AI Will Impact Platform Decisions Artificial Intelligence BlogBlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

How AI Will Impact Platform Decisions

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.
Irwin Lazar
Irwin LazarDecember 3, 2024
Connected Workspace Apps: One’s Enough BlogConnected WorkspaceEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Connected Workspace Apps: One’s Enough

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.
Beth Schultz
Beth SchultzDecember 3, 2024
AR/VR’s Role in Business Collaboration BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

AR/VR’s Role in Business Collaboration

Targeted use cases of augmented/virtual reality (AR/VR) offer potential benefit.
Irwin Lazar
Irwin LazarDecember 2, 2024
AI Rapidly Reshapes Contact Center Agents’ Responsibilities Agent AssistArtificial IntelligenceArtificial Intelligence BlogBlogContact CenterCustomer EngagementCustomer Engagement Blog

AI Rapidly Reshapes Contact Center Agents’ Responsibilities

Agent assist helps agents drive revenue—and solve customer service issues.
Robin Gareiss
Robin GareissDecember 2, 2024
Press Release – Twilio Takes Top Spot in Metrigy’s 2024 Communications-Platform-as-a-Service (CPaaS) MetriRank Report CPaaSCustomer EngagementPress Releases

Press Release – Twilio Takes Top Spot in Metrigy’s 2024 Communications-Platform-as-a-Service (CPaaS) MetriRank Report

Research and advisory firm Metrigy released its CPaaS MetriRank 2024 report, identifying the Top 10 providers leading the market today and best positioned for long-term success.
Ellyn Waleski
Ellyn WaleskiDecember 2, 2024
Press Release – Metrigy Releases Employee Engagement Optimization Research Study Employee EngagementPress Releases

Press Release – Metrigy Releases Employee Engagement Optimization Research Study

Research and advisory firm Metrigy has released its Employee Engagement Optimization: 2025 research study, providing insight into successful strategies for hybrid workplace collaboration in the age of AI.
Ellyn Waleski
Ellyn WaleskiDecember 2, 2024
CPaaSCustomer EngagementMetriSight Video

MetriSight Ep.73 – CPaaS MetriRank 2024: Provider Overview

Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are on our watchlist.
Diane Myers
Diane MyersNovember 26, 2024
Generative AI: A Double-Edged Sword in the Workplace Artificial Intelligence BlogBlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Generative AI: A Double-Edged Sword in the Workplace

Metrigy's latest research study, Employee Engagement Optimization 2025, sheds light on the rapidly evolving landscape of generative AI in the workplace. While the technology holds immense promise, it also presents…
Ellyn Waleski
Ellyn WaleskiNovember 19, 2024
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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