In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.
The unified communications as a service market continues to grow. Nearly 30% of organizations have adopted UCaaS as their primary calling platform, according to Metrigy’s “Workplace Collaboration: 2023-24” global study of 440 organizations. Of those still operating on-premises systems, about 26% were planning on moving to UCaaS while another 21.4% were evaluating doing so in the future.
Those who have already moved to UCaaS systems or are planning to do so are primarily motivated by the opportunity to save money by offloading operational management of cloud communications to a service provider. UCaaS providers control their own platform and are responsible for maintenance and upkeep as well as end user support if a problem arises.
The desire to better support remote work by eliminating the need to carry calls across a VPN into the enterprise network is another major driver for UCaaS adoption. An additional adoption driver gives access to features UCaaS providers may offer, including integrated meetings, contact center and AI-driven enhancements for call management.
Leading UCaaS providers and vendors of 2023
When it comes to picking the right provider, buyers have many choices and factors to consider. Currently, there are at least 30 providers in the market, not including managed service providers who resell and support UCaaS offerings. Some leading providers who either offer their own native services or resell and support UCaaS from partners include the following:
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