Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value. In this episode, he shares his thoughts on how to fully incorporate Slack into a digital workplace initiative and deliver on key business success metrics.
Recent Posts
- Interaction Analytics Matter – A Lot February 20, 2025
- Enhancing Guest Loyalty in 2025: Using Voice of the Customer to Deliver Better Hospitality Experiences February 20, 2025
- Calculating the Return on Generative AI Investment February 1, 2025
- Consumers & CX: Where the Disconnects Lie February 1, 2025
- CPaaS in CX: A Look at Top Providers, Trends and Use Cases January 31, 2025
You May Also Like

Calculating the Return on Generative AI Investment

Irwin LazarFebruary 1, 2025

Top 5 Collaboration Features to Disable for Security Reasons

Irwin LazarJanuary 22, 2025

MetriSight Ep.76 – Metrigy’s Take on the Year Ahead in Customer & Employee Engagement

Beth SchultzJanuary 21, 2025