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Aug 17
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Webinar – Managing Cloud UC

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
As companies shift unified communications to the cloud, they must also evolve their security, performance, administration, and user adoption management strategies as well. In this webinar, we'll share Metrigy's latest…
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Aug 12
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Return to Work Planning: Why Persona Development is a Priority

By Robin Gareiss Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As business leaders plan for permanent and often hybrid workplace options for their employees moving forward, there is a corresponding issue to address: What technology kits do they need, based…
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Aug 09
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Verint Customers Find Measurable Success With Voice of the Customer Platform

By Robin Gareiss Blog, Customer Engagement, Customer Engagement Blog, CX Analytics
Companies that do not have a Voice of the Customer (VoC) program in place are doing themselves a disservice. Without analysis of the customers’ perspective, how can organizations evaluate their…
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Aug 09
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Avaya Scores High Customer Sentiment Ratings in Metrigy Study

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface…
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Aug 09
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Phones Are a Critical Part of Microsoft Teams Hybrid Work

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The rapid adoption of the hybrid workplace concept has completely upended long-cherished assumptions about the way we work. More and more organizations are understanding – and indeed realizing – the…
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Aug 04
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AI in Video Conferencing Opens a World of Features

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products. As demand for video…
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Aug 02
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Data and Automation are Crucial for Transformation Projects

By Robin Gareiss Blog, Customer Engagement, Customer Engagement Blog, CX Analytics
As IT and business leaders are faced with transformative changes in the workplace, data will be incredibly important to help guide decisions—and management tools deliver the data. Consider that only…
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Jul 28
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Achieving Meeting Equity

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As employees return to the office, successful meetings must put everyone on a level playing field. With many companies bringing, or considering bringing, employees back to the office in some…
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Jul 27
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The Rise of BYOC: Large Enterprises Shouldn’t Miss Out

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and improving flexibility. Over the last few years, Metrigy has…
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Jul 27
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Are Your Team Apps Secure?

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboration applications.
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Recent Posts

  • Press Release – Metrigy Releases its First Quarterly AI Sentiment Index March 31, 2026
  • Press Release – Customer Relationship Management Market up 3.0% Year-over-Year in 2025 March 31, 2026
  • Agent Assist: A Strategic Bridge to the Future of CX March 31, 2026
  • Press Release – Metrigy Launches Inaugural Quarterly Consumer CX Index for Q1 2026 March 27, 2026
  • Press Release – Communications Platform-as-a-Service Market up 4.2% Year-over-Year in 2025 March 27, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Metrigy Releases its First Quarterly AI Sentiment Index March 31, 2026
  • Press Release – Customer Relationship Management Market up 3.0% Year-over-Year in 2025 March 31, 2026
  • Agent Assist: A Strategic Bridge to the Future of CX March 31, 2026
  • Press Release – Metrigy Launches Inaugural Quarterly Consumer CX Index for Q1 2026 March 27, 2026
  • Press Release – Communications Platform-as-a-Service Market up 4.2% Year-over-Year in 2025 March 27, 2026

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