Companies such as Haiilo, Happeo, and LumApps look to ease the ability to keep employees informed and engaged.
As I noted in my previous post for WorkSpace Connect, employee experience spending looks strong for 2023, chiefly driven by the need to bolster initiatives in support of the hybrid workplace. What I didn’t mention in that piece, but will explore now, is the rising importance of the intranet turned digital workplace for the new way of work.
The concept of the intranet dates back to the mid-1990s, the term coined to reflect a company-only version of the wild and wooly Internet. Starting with the intranet homepage, would be a place where employees could do things like look up a colleague’s phone number via a corporate directory, find information on corporate policies and benefits, and search for product literature.
While the modern intranet still serves the purpose of providing access to information, its brief has expanded to also enabling employee interactions and encouraging engagement (and toward this latter point, often blurs with the role of social software). And, while once intranet access was only available via the desktop, today’s offerings are cloud-based and available as mobile apps, too, so that all types of employees, including frontline workers, can participate. Typically, the mobile app would have the same functionality as the desktop version, be that directory access, content discovery, and/or community engagement.
The mobile app, in fact, is the top-most used feature for the 250 companies that participated in Metrigy’s global Employee Experience & Workforce Engagement 2022-23 research study and have an intranet/digital workplace today.
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