Contact centers are successfully ramping up their adoption of AI agents to fully automate customer interactions. In fact, 68% of companies using AI had increased their spending on AI triage agents in 2024, according to Metrigy’s AI for Business Success 2024-25 global study of 697 companies.
As generative AI has drastically improved the success of these AI agents, they will ultimately be the front door to any company, driven largely by cost savings and speed of resolution. So rather than have a human or a robotic and slow IVR answer calls coming into any area of a company, a more sophisticated agent can take over that role.
Now, companies of any size can enable a virtual receptionist to their RingCentral phone system with RingCentral’s AI Receptionist (AIR), announced on February 20. Like a virtual AI agent in the contact center, AIR uses generative AI to answer questions fully or route calls appropriately to the fastest resolution.
Voice remains preferred communications method
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