By integrating augmented and virtual reality technologies with 5G, several industries could reap significant benefits. But beware of some important limitations.
5G is rapidly becoming the default technology for cellular wireless networks. New variants of 5G even offer the opportunity to replace wired WANs. As 5G availability continues to grow, so do the opportunities to use its high bandwidth and low latency for new and exciting use cases.
One area of increasing interest is 5G’s support for augmented reality (AR) and virtual reality (VR). Let’s explore five ways that AR and VR can use 5G.
1. Customer service and support
Today, most customer engagement consists of calls or text messages with contact center agents. By using 5G’s speed, along with AR and VR applications on mobile devices, companies can provide customers with real-time guidance.
For example, a customer trying to assemble a complex piece of equipment could get live help, via AR, that overlays specific instructions on top of what the customer is seeing. In this scenario, a product expert can guide the customer toward completing necessary steps.
Another possibility is using AR for product demonstrations. For example, customers could see what they look like in clothes before they buy them. Or they could see how a paint color would look before applying it. Anyone looking to remodel a kitchen could see an overlay of the final design on top of their current kitchen.
Additionally, sales personnel could walk someone through all aspects of a product before purchase. Imagine taking a guided VR tour of a new vehicle, including the interior and its features, without having to visit a showroom.
In all cases, combining the right hardware with 5G technologies opens possibilities to improve the customer experience and sales activities.
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