As CX technologies continue to evolve, bring more and more benefits to organizations, consumers are now interacting in new and varied ways with those companies. Learn their perspective in how they feel about these technologies, what improves the customer experience and what doesn’t. How does this align with how the businesses themselves feel like the implementation of these technologies are impacting their overall customer experience?
The Consumer’s View on Advancing CX Technologies
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: January 28, 2025
Time: 2:00 pm ET
