We’ve been hearing a lot about the integration of UC and contact center platforms. But what do CX leaders define as the technical requirements of such integration? And once platforms are integrated, how are they using the applications in practice? What success metrics are companies finding once they integrate?
UC & Contact Center Integration: What Does it Really Mean?
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: October 25, 2021
Time: 11:00 am ET
