A successful return-to-the-office strategy requires due diligence to understand reasons for return, employee attitudes, and how best to support various work styles. When we conducted Metrigy’s Workplace Collaboration:2021-22 global research…
Read MoreWorkforce Optimization (WFO) is delivering significant value to companies that are trying to improve both agent and customer experience, while making contact center operations more efficient.
Read MoreHybrid work, in which employees remain at home, return to the office, or split time between each will create a new paradigm for workplace communications and collaboration. Key a successful…
Read MoreGet ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk. Despite the rapid growth in adoption of meeting and team apps in the last year, many…
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Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world.…
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As video conferencing has become an essential means of communicating and collaborating, so too has video conferencing burnout. As employees shifted to remote work, many companies simply changed their regular…
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IT and CX leaders around the world are planning for a hybrid workplace of the future, where employees work from any combination of home offices, company locations, and even coffee…
Read MoreThe workplace will not look as it did before the COVID-19 pandemic, with only 12% of organizations planning a full-time return to the office, according to Metrigy's "Workplace Collaboration: 2021-22"…
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Don’t compromise security, performance when moving to Teams, Zoom, and others Business technology leaders are re-evaluating their communications and collaboration portfolios as they plan for the future workplace. The shift…
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Unified communications applications including telephony, meetings, and team messages are now well established. Together they support effective meetings and workstream collaboration, but they don't fully replace the in-person experience nor…
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