A successful return-to-the-office strategy requires due diligence to understand reasons for return, employee attitudes, and how best to support various work styles. When we conducted Metrigy’s Workplace Collaboration:2021-22 global research…
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Workforce Optimization (WFO) is delivering significant value to companies that are trying to improve both agent and customer experience, while making contact center operations more efficient.
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Hybrid work, in which employees remain at home, return to the office, or split time between each will create a new paradigm for workplace communications and collaboration. Key a successful…
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Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk. Despite the rapid growth in adoption of meeting and team apps in the last year, many…
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Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world.…
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As video conferencing has become an essential means of communicating and collaborating, so too has video conferencing burnout. As employees shifted to remote work, many companies simply changed their regular…
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IT and CX leaders around the world are planning for a hybrid workplace of the future, where employees work from any combination of home offices, company locations, and even coffee…
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The workplace will not look as it did before the COVID-19 pandemic, with only 12% of organizations planning a full-time return to the office, according to Metrigy's "Workplace Collaboration: 2021-22"…
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Don’t compromise security, performance when moving to Teams, Zoom, and others Business technology leaders are re-evaluating their communications and collaboration portfolios as they plan for the future workplace. The shift…
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Unified communications applications including telephony, meetings, and team messages are now well established. Together they support effective meetings and workstream collaboration, but they don't fully replace the in-person experience nor…
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