Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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Virtual whiteboards, social software, and workflow management tools might be the technologies needed to take your collaboration strategy to the next level. More than a year and a half into…
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Metrigy’s recently released global Unified Communications Management and Endpoints: 2021-22 research study found that the shift back to in-office work has begun. Among the 395 participating organizations, 20.5% now require…
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Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promoting video when it comes to communicating with their customers — whether for…
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