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Monthly Archives

December 2022

Dec 20
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Webinar – CPaaS: Where We Are Today

By Beth Schultz Customer Engagement Webinars, On-Demand, Webinars, Workplace Collaboration Webinars
In this webinar, Metrigy will share findings from its new Advanced CPaaS Development research study.
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Dec 20
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MetriSight Ep.23 – 2022 Recap & 2023 Watchlist

By Beth Schultz Customer Engagement, Employee Engagement, MetriSight Video, Workplace Collaboration

What most caught Metrigy analysts’ attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune in!

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Dec 15
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Factors Influencing Strong CX Spending in 2023

By Robin Gareiss Blog, Customer Engagement, Customer Engagement Blog, CX Analytics
The uncertain economy presents some significant opportunities for investment that ultimately can differentiate organizations and increase loyalty among both customers and employees. I see five key reasons that business leaders…
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Dec 13
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Tech Spending Strong, Despite Fragile Global Economy

By Robin Gareiss Blog, Customer Engagement, Customer Engagement Blog, CX Analytics
With the global economic uncertainty and layoffs, particularly among technology companies, it’s not surprising that many are wondering what 2023 will bring for technology spending.
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Dec 12
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MetriSight Ep.22 – Inside Yum! Brands’ Digital Journey

By Beth Schultz Customer Engagement, MetriSight Video, Workplace Collaboration

Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations, and easy insights.

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Dec 05
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UCaaS Predictions Through 2030

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
UCaaS adoption drivers are numerous. Chief among them the ability to save money by shifting to predictable, subscription-based licensing that bundles additional apps used for collaboration and that gives companies…
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Recent Posts

  • Workplace Collaboration Security Concerns on the Rise December 23, 2025
  • Contact Center Back-End Integrations Drive Revenue Growth December 10, 2025
  • Why Single Source of Truth Matters for AI-Powered CX December 10, 2025
  • Communications Orchestration for Business Success and Agility December 10, 2025
  • Vonage Wins Metrigy CX MetriStar Top Provider Award for CCaaS December 4, 2025

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Workplace Collaboration Security Concerns on the Rise December 23, 2025
  • Contact Center Back-End Integrations Drive Revenue Growth December 10, 2025
  • Why Single Source of Truth Matters for AI-Powered CX December 10, 2025
  • Communications Orchestration for Business Success and Agility December 10, 2025
  • Vonage Wins Metrigy CX MetriStar Top Provider Award for CCaaS December 4, 2025

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