AI is all the rage now, especially for customer interactions. But how much value does it bring to the organization? We have the hard data on how much AI is…
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The worlds of employee experience and enterprise communications and collaboration are converging, an inevitable trend accelerated by the quick rise of the hybrid workplace over recent years.
Read MoreIn April, Zoom announced the acquisition of Workvivo, an employee engagement and communications app provider. Today we touch base with Gidi Pridor, Workvivo CMO, on how the Zoom-Workvivo relationship came about and what Workvivo brings to Zoom, and vice versa.
Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time.
A lot of factors drive the move from on-premises to multi-tenant, cloud-based contact centers, from aging infrastructure to smaller, nimbler business operations.
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In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.
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In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.
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UCaaS continues to evolve as more companies use the platform to support meetings, calls and messaging. New features, among them generative AI, could make UCaaS even more important.
Read MoreThe UC and CC markets are undergoing rapid change to support hybrid work and the shift to the cloud. To optimize operations and minimize costs, companies must take a proactive strategy for provisioning and change management. In this episode we’ll chat with Micah Singer, CEO of UC/CC management company Kurmi Software about how management needs are evolving, how to best manage multi-vendor, on-prem, cloud, and hybrid platforms and how AI will impact management going forward.
The fast pace of generative AI product announcements continues unabated, across each of Metrigy’s core research areas: customer experience (CX), employee experience, and workplace collaboration.
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