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AI is all the rage now, especially for customer interactions. But how much value does it bring to the organization? We have the hard data on how much AI is changing business metrics. Join the first episode of our CX Optimization webinar series with Metrigy CEO Robin Gareiss to learn about the following:

  • How many more contact center agents are needed when AI is not used?
  • What types of AI are most widely used in CX, and what value do they deliver?
  • How many customer inquiries does AI, and specifically virtual assistants, address?
  • How widely used is generative AI, and do businesses OR consumers trust it?
  • What do companies spend and save using AI?

CX Optimization Ep.1: Measurable Value of AI for Customer Experience

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy

Date: July 11, 2023
Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.