Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well, AI trends to watch, and more.
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In this webinar we'll share insights into what companies are doing today (or not doing) to address generative AI security and compliance issues and provide guidance for adoption.
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Quantum computing will drive changes in encryption and security approaches.
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Self-service for customer support presents both an opportunity and a challenge for companies today.
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If you want to maximize the incredible potential of Microsoft Teams in your contact center, you definitely don’t want to miss this new white paper from top research firm Metrigy.
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Ensuring 911 Location Management, Call Routing, and Incident Response Integration Minimizes Risk
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While Microsoft has not publicly released a statement, by all accounts the company has blown up its Azure for Operators business.
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In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
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