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Monthly Archives

March 2025

Mar 24
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Key Trends in Enterprise 911

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
For the last several years Metrigy has tracked compliance with key 911 regulations including Kari’s Law and RAY BAUM’S Act. In addition, we are now tracking adoption of Next Generation…
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Mar 17
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What’s What with Digital Work Hubs for Today

By Beth Schultz Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Does the concept of a connected workspace for collaborative work finally have legs?
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Mar 13
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Getting Ready for Enterprise Connect 2025!

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
My sessions this year focus on different areas of governance and compliance.
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Mar 12
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How To Assess Generative AI ROI

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
A structured approach requires detailed cost-benefit analysis.
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Mar 12
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AI Adoption on the Rise, While Technology Decision-Making Shifts

By Robin Gareiss Newsletter
AI has rapidly become a core part of most companies’ technology strategies, resulting in measurable improvements to their business success metrics. Metrigy has just released its AI for Business Success…
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Mar 10
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What You Need to Know About Branded Messaging

By Beth Schultz Blog, Customer Engagement, Customer Engagement Blog
As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play.
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Mar 03
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Connected Workspace Apps Improve Collaboration Management

By Irwin Lazar Blog, Connected Workspace, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.
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Mar 03
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RingCentral’s AI Receptionist Leverages Automation to Answer, Resolve, and Route Calls

By Robin Gareiss Agent Assist, Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog
Contact centers are successfully ramping up their adoption of AI agents to fully automate customer interactions.
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Mar 03
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Voice of the Customer: Driving Customer Satisfaction and Retention in Financial Services in 2025

By Beth Schultz Artificial Intelligence, Artificial Intelligence Blog, Blog, Customer Engagement, Customer Engagement Blog, CX Analytics
In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive experiences across every interaction, whether navigating a mobile banking app or…
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Recent Posts

  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
  • Compare Teams vs. Workspace for Collaboration Needs January 22, 2026
  • AI in Healthcare: Delivering Smarter Care with a Personal Feel January 21, 2026
  • Growing Security and Compliance Threats for AI-Generated Communications, Demand a Proactive Strategy January 15, 2026
  • Why CX Assurance is an Essential Link in Your AI Strategy January 13, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
  • Compare Teams vs. Workspace for Collaboration Needs January 22, 2026
  • AI in Healthcare: Delivering Smarter Care with a Personal Feel January 21, 2026
  • Growing Security and Compliance Threats for AI-Generated Communications, Demand a Proactive Strategy January 15, 2026
  • Why CX Assurance is an Essential Link in Your AI Strategy January 13, 2026

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