Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.
Slack has redefined the workspace since its launch in 2013, both for its customers and customers of competing enterprise messaging and collaboration services. Slack gained favor as an alternative to IM applications, such as IBM Sametime, Cisco Jabber and Microsoft Skype for Business, by enabling persistent channels, optimizing the app for mobile devices and supporting emojis, animated GIFs and application integrations.
Successfully implementing Slack isn’t as simple as rolling it out and hoping for the best. Based on our research of Slack adoption and utilization, as well as our own experiences at Metrigy as Slack users for the last six years, here are five best practices to ensure success.
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