As the hybrid work model expands, discover the unified communications and collaboration trends anticipated to transform the market in 2021 and further on.
The COVID-19 pandemic ignited unprecedented changes in the unified communications and collaboration market as organizations rapidly shifted to remote work. Hybrid work, which exploded in use during 2020, will continue to drive ongoing market evolution in 2021 and beyond. UC and collaboration vendors now primarily focus on ensuring equal access to collaborative capabilities regardless of location, and optimizing the remote and in-office experience.
As vaccination rates increase and infection rates improve in certain parts of the world, many companies are planning for at least a partial return to the office in the second half of 2021. These predictions for the UC and collaboration trends are the ones shaping up to influence the market in the coming year.
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