Self-service for customer support presents both an opportunity and a challenge for companies today.
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Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
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John Hurley, head of product marketing for Notion, explains the company’s approach to collaborative work management… and shares why, as an entrepreneur at heart, he finds personal value in Notion.
Another year, and another Metrigy study on the strategies and technologies companies have put in place around workplace collaboration security and compliance. Sadly, what was then is still very much…
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Of all the accolades a vendor might receive, customer recognition is what should matter most. That’s why Metrigy uses customer sentiment ratings and business success as the criteria in determining…
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A zero moment of truth shapes CX, yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly.
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Metrigy’s research finds high adoption of connected workspace apps enabling collaborative work management.
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In this webinar, discover data-based insights on how the most successful companies approach employee experience, and what technologies they have in place, from employee experience platforms, intranets, voice-of-the-employee software, and…
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Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees.
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Critical as they are to a contact center operation and, ultimately, an organization’s ability to deliver on customer experience goals, supervisors haven’t necessarily received the same level of attention as…
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