Any business using Teams for meetings and collaboration services would be foolish not to consider the app for voice, too, as they transition their calling infrastructure from on-premises or hosted…
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HP’s recently published Work Relationship Index, based on a global survey of 12,000 knowledge workers, 3,600 IT decision makers, and 1,200 business leaders, reveals a universal problem: Employees have an unhealthy relationship with work. HP exec Andy Rhodes summarizes the challenges and highlights ways to foster actions that will drive improvement.
A customer experience framework can help CX teams streamline their workflows, showcase the value of a customer-first culture and improve customer engagement and satisfaction.
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As much as the communications and collaboration industry touts “cloud, cloud, cloud” and businesses embrace the as-a-service model, tolling a death knell for on-premises systems would be premature, as we…
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Feeling disconnected from one’s work can take a toll on workers and worker productivity. New research from Metrigy and HP spells out ways to improve the employee experience.
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Whether still labeled “intranet” or subsumed as part of an employee experience platform, a portal that provides employees quick and easy access to digital work resources and company information while…
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Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap.
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A digital workplace, by any name, is where it’s the enterprise buzz is at. But what is a digital workplace? According to the people who use one, it's the hub…
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Just as it is for customer experience, sentiment data is critical for understanding employee experience. This makes voice-of-the-employee applications just as important to optimizing EX as voice-of-the-customer software is to…
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Metrigy’s Employee Experience: 2023-24 research study of ~500 companies examines the technologies and strategies companies have in place to understand employee behavior and optimize engagement. In this webinar, discover characteristics…
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