Metrigy’s MetriRank study evaluates leading CPaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.
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Research and advisory firm Metrigy has released its Customer Experience Optimization: 2023-24 Consumer Perspective research study.
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This study examines technologies and strategies that organizations use to understand employee behavior, assess employee sentiment, and optimize employee experience.
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Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value. In this episode, he shares his thoughts on how to fully incorporate Slack into a digital workplace initiative and deliver on key business success metrics.
Research and advisory firm Metrigy announced winners of its 2023 Customer Experience MetriStar program in 14 key technology areas driving successful customer interactions.
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Research and advisory firm Metrigy is pleased to announce that Matthew Craig has joined the company as Chief Data Scientist, with primary responsibility for Metrigy’s data integrity, use of research…
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