Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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Organizations that are slow to optimize their spaces run the risk of missing out on getting the best possible outcomes from their meeting space usage.
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The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.
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Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively.
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With advancements to Workspace, including agentic AI, enhanced writing tools, and new audio and video capabilities, Google strengthens its position in enterprise collaboration.
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This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
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When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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For the last several years Metrigy has tracked compliance with key 911 regulations including Kari’s Law and RAY BAUM’S Act. In addition, we are now tracking adoption of Next Generation…
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My sessions this year focus on different areas of governance and compliance.
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