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All Posts By

Irwin Lazar

Feb 18
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Key Compliance Lessons for IT and CX Leaders

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As we move deeper into 2026, the intersection of workplace collaboration, customer experience (CX), and artificial intelligence (AI) is reshaping the enterprise.
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Feb 18
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8 AI Meeting Assistants to Consider in 2026

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Employee Experience, Workflow Management, Workplace Collaboration
AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
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Jan 22
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Agentic AI Poised to Transform Workplace Collaboration

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
AI in workplace collaboration is rapidly moving beyond summarization and content generation.
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Jan 22
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Compare Teams vs. Workspace for Collaboration Needs

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace offer unique benefits.
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Jan 15
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Growing Security and Compliance Threats for AI-Generated Communications, Demand a Proactive Strategy

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Workplace Collaboration
Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2026 global study of 305 organizations notes organizations are increasing their efforts to ensure compliance as AI dramatically reshapes internal and…
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Jan 08
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5G and AR/VR: Industry Use Cases and Impacts, Explained

By Irwin Lazar Artificial Intelligence Blog, Blog, Connected Workspace, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Employee Experience, Workplace Collaboration
Many industries will reap major benefits from integrating augmented and virtual reality technology with 5G. But beware of limitations in 5G coverage and mobile device capabilities.
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Jan 08
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5 UC and Collaboration Trends Reshaping the Market in 2026

By Irwin Lazar Artificial Intelligence Blog, Blog, Connected Workspace, Employee Engagement, Employee Engagement Blog, Employee Experience, Workplace Collaboration
The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation.
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Dec 23
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Workplace Collaboration Security Concerns on the Rise

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
A growing number of attacks, along with the impact of AI, are creating urgency for security teams.
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Dec 10
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Communications Orchestration for Business Success and Agility

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
In today’s fast-paced business world, companies are embracing AI capabilities and cloud-based services to enhance employee and customer engagement.
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Nov 24
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Theta Lake Advances AI Security and Compliance

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
It is clear now that we live in the age of AI. Companies are rapidly rolling out AI tools to support employees in a variety of ways, from coding to…
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Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

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