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All Posts By

Irwin Lazar

Oct 02
Love0

Redesigning Workspaces for the Return to Office

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Employee Experience
As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.
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Sep 23
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Navigating 911 Compliance in the Hybrid Workplace

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Companies find it challenging to comply with 911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.
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Sep 04
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What Does Agentic AI Mean for Collaboration?

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Agentic AI will transform activities ranging from data search to activity management.
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Sep 02
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Webinar Series – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know?

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Aug 07
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How to Integrate Your Phone System with Microsoft Teams

By Irwin Lazar Blog, Contact Center, Customer Engagement, Customer Engagement Blog, CX Analytics, Workforce Optimization
Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.
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Jul 29
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How To Integrate Microsoft Teams Phone and the Contact Center

By Irwin Lazar Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.
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Jul 29
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How to Get the Return to the Office Right: Insights from InfoComm

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Employee Experience, Workplace Collaboration
Key among requirements is ensuring that meeting spaces are built with flexibility in mind.
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Jun 26
Love0

Webinar Series – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know?

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
Read More
Jun 17
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Webex Calling vs. Teams Calling: Compare the Telephony Tools

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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Jun 11
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Five Principles for Evolving Meeting Spaces

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Employee Experience, Workplace Collaboration
Organizations that are slow to optimize their spaces run the risk of missing out on getting the best possible outcomes from their meeting space usage.
Read More
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Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

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