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All Posts By

Irwin Lazar

Apr 22
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Google Advances Workspace AI at Cloud Next

By Irwin Lazar Uncategorized
With advancements to Workspace, including agentic AI, enhanced writing tools, and new audio and video capabilities, Google strengthens its position in enterprise collaboration.
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Apr 14
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Companies Prep for NG911 Implementation but Hurdles Remain

By Irwin Lazar Blog, Employee Engagement Blog
This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
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Apr 09
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Generative AI Security Best Practices to Mitigate Risks

By Irwin Lazar Artificial Intelligence Blog, Blog
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Mar 24
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Key Trends in Enterprise 911

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
For the last several years Metrigy has tracked compliance with key 911 regulations including Kari’s Law and RAY BAUM’S Act. In addition, we are now tracking adoption of Next Generation…
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Mar 13
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Getting Ready for Enterprise Connect 2025!

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
My sessions this year focus on different areas of governance and compliance.
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Mar 12
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How To Assess Generative AI ROI

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
A structured approach requires detailed cost-benefit analysis.
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Mar 03
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Connected Workspace Apps Improve Collaboration Management

By Irwin Lazar Blog, Connected Workspace, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.
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Feb 01
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Calculating the Return on Generative AI Investment

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.
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Jan 22
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Top 5 Collaboration Features to Disable for Security Reasons

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.
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Jan 13
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How to Manage E911 in a Multivendor UC Environment

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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