For some business leaders who have difficulty finding and retaining contact center agents, AI has stretched an existing workforce. Other leaders have been able to cut their contact center staffing.
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AI has rapidly become a core part of most companies’ technology strategies, resulting in measurable improvements to their business success metrics. Metrigy has just released its AI for Business Success…
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Contact centers are successfully ramping up their adoption of AI agents to fully automate customer interactions.
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With the plethora of technology innovations happening in CX, it can be difficult to prioritize those that deliver the best return on your investment. In this webinar, you’ll learn where…
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LLMs deliver compelling insights to improve CX and business operations.
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As CX technologies continue to evolve, bring more and more benefits to organizations, consumers are now interacting in new and varied ways with those companies. Learn their perspective in how…
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Customer experience trends like generative AI, proactive outreach and agent assist can all help organizations ensure they can attract and keep customers.
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Agent assist helps agents drive revenue—and solve customer service issues.
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Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in…
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Artificial Intelligence (AI) continues to transform customer experience (CX) in remarkable ways. According to Metrigy's latest research, the role of AI showcases significant implications for how businesses manage and enhance…
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