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MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024 -
CX MetriCast Marketshare & Forecast: 3Q2024
CX MetriCast Marketshare & Forecast: 3Q2024
Published on: December 18, 2024 -
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024 -
MetriNote – 8×8 Rebrands to Double Down on CX Commitment
MetriNote – 8×8 Rebrands to Double Down on CX Commitment
Published on: December 06, 2024 -
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024 -
MetriNote – Cognigy Announces Agentic AI
MetriNote – Cognigy Announces Agentic AI
Published on: December 02, 2024 -
MetriNote – Box Powers Up with More AI, Additional Features
MetriNote – Box Powers Up with More AI, Additional Features
Published on: December 02, 2024 -
Communications Platform-as-a-Service MetriRank 2024
Communications Platform-as-a-Service MetriRank 2024
Published on: December 02, 2024 -
MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
Published on: November 20, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
Published on: March 20, 2023 -
MetriNote – Google Announces Generative AI Developments
MetriNote – Google Announces Generative AI Developments
Published on: March 20, 2023 -
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
Published on: March 13, 2023 -
MetriNote – Vonage Extends Video API with AI, E2EE
MetriNote – Vonage Extends Video API with AI, E2EE
Published on: March 02, 2023 -
MetriNote – Google Introduces Conversational AI Service, Bard
MetriNote – Google Introduces Conversational AI Service, Bard
Published on: February 13, 2023 -
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
Published on: December 20, 2022 -
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
Published on: December 15, 2022 -
MetriNote – OpenAI Releases Chatbot Platform
MetriNote – OpenAI Releases Chatbot Platform
Published on: December 08, 2022 -
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
Published on: June 08, 2022
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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Optimizing Customer Experience: The Recipe for Success
Optimizing Customer Experience: The Recipe for Success
Published on: April 22, 2021 -
IT’s Pivotal Role in Long-Term CX Strategies
IT’s Pivotal Role in Long-Term CX Strategies
Published on: January 25, 2021
Customer Engagement > MetriNotes
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MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 -
MetriNote – RingCentral Advances CX and Events
MetriNote – RingCentral Advances CX and Events
Published on: November 15, 2023 -
MetriNote – GoTo Updates Comms, Collaboration Services
MetriNote – GoTo Updates Comms, Collaboration Services
Published on: October 31, 2023 -
MetriNote – Ooma Acquires 2600Hz
MetriNote – Ooma Acquires 2600Hz
Published on: October 31, 2023 -
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 -
MetriNote – NICE Industry Analyst Summit 2023
MetriNote – NICE Industry Analyst Summit 2023
Published on: October 23, 2023 -
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 -
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 -
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – Zoho Delivers Advanced Integrated Security Stack
MetriNote – Zoho Delivers Advanced Integrated Security Stack
Published on: June 06, 2024 -
MetriNote – HP|Poly Delivers New Room Video Conferencing Solutions
MetriNote – HP|Poly Delivers New Room Video Conferencing Solutions
Published on: May 31, 2024 -
MetriNote – Wrike Expands Generative AI Capabilities
MetriNote – Wrike Expands Generative AI Capabilities
Published on: May 30, 2024 -
MetriNote – SIPPIO and Clerk Chat Team to Bring SMS to Microsoft Teams
MetriNote – SIPPIO and Clerk Chat Team to Bring SMS to Microsoft Teams
Published on: May 30, 2024 -
MetriNote – Zoom Delivers Quantum-Resistant Encryption
MetriNote – Zoom Delivers Quantum-Resistant Encryption
Published on: May 30, 2024 -
MetriNote – Meta to End Workplace, Names Workvivo by Zoom as Preferred Partner
MetriNote – Meta to End Workplace, Names Workvivo by Zoom as Preferred Partner
Published on: May 18, 2024 -
MetriNote – Microsoft Introduces Places App for Coordinating on Hybrid Work
MetriNote – Microsoft Introduces Places App for Coordinating on Hybrid Work
Published on: May 18, 2024 -
MetriNote – Google and HP Take a Step Forward with Starline
MetriNote – Google and HP Take a Step Forward with Starline
Published on: May 15, 2024 -
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
Published on: May 15, 2024
