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MetriNote – GoTo Announces New AI Features for LogMeIn Resolve
MetriNote – GoTo Announces New AI Features for LogMeIn Resolve
Published on: March 15, 2025 -
AI for Business Success 2025-26
AI for Business Success 2025-26
Published on: March 13, 2025 -
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
Published on: March 10, 2025 -
MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025 -
MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025 -
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025 -
Benefits of Customizable Cloud Voice Services
Benefits of Customizable Cloud Voice Services
Published on: March 08, 2025 -
Measuring the ROI of Generative AI for Collaboration
Measuring the ROI of Generative AI for Collaboration
Published on: March 04, 2025 -
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024 -
MetriNote – Slack Launches AI Virtual Assistant
MetriNote – Slack Launches AI Virtual Assistant
Published on: February 15, 2024 -
MetriNote – Amazon Connect Gains Generative AI
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023 -
MetriNote – Verint Analyst Days 2023
MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023 -
MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 -
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 -
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 -
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 -
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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CSAT + Employee Performance
CSAT + Employee Performance
Published on: September 23, 2022 -
2022 State of Customer Experience Technology
2022 State of Customer Experience Technology
Published on: September 06, 2022 -
Agents Becoming More Productive Using Chat to Interact With Customers
Agents Becoming More Productive Using Chat to Interact With Customers
Published on: August 17, 2022 -
Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 -
CSAT, Turnover & Future Spending Explored
CSAT, Turnover & Future Spending Explored
Published on: June 23, 2022 -
Contact Center Platform: Gain/Retain
Contact Center Platform: Gain/Retain
Published on: June 09, 2022 -
UCaaS Cost Assessment
UCaaS Cost Assessment
Published on: May 03, 2022 -
The Metrics Gap
The Metrics Gap
Published on: April 25, 2022 -
Agent Labor Cost: What You Need to Know
Agent Labor Cost: What You Need to Know
Published on: April 05, 2022
Customer Engagement > MetriNotes
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MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
Published on: August 20, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 -
MetriNote – Avaya 2024 Transformation
MetriNote – Avaya 2024 Transformation
Published on: May 21, 2024 -
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
Published on: May 21, 2024 -
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 -
MetriNote – Infobip, Nokia Partner on Network APIs
MetriNote – Infobip, Nokia Partner on Network APIs
Published on: May 06, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Microsoft Teams & Telephony
Microsoft Teams & Telephony
Published on: April 20, 2022 -
Securing Virtual Collaboration
Securing Virtual Collaboration
Published on: March 02, 2022 -
Employee Experience & Workplace Engagement: 2022-23
Employee Experience & Workplace Engagement: 2022-23
Published on: February 23, 2022 -
Securing Remote Collaboration: A Primer
Securing Remote Collaboration: A Primer
Published on: October 19, 2021 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
Achieving “BYOC” and Hybrid UC Success
Achieving “BYOC” and Hybrid UC Success
Published on: August 25, 2021 -
Achieving Hybrid-Work Success
Achieving Hybrid-Work Success
Published on: August 25, 2021 -
Work-from-Anywhere Done Right
Work-from-Anywhere Done Right
Published on: August 02, 2021 -
Team Collaboration: The Foundation for a Digital-First Workplace
Team Collaboration: The Foundation for a Digital-First Workplace
Published on: July 22, 2021
Employee Engagement > MetriNotes
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MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
Published on: October 23, 2024 -
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
Published on: October 15, 2024 -
MetriNote – HP Expands Poly Video Offering
MetriNote – HP Expands Poly Video Offering
Published on: October 07, 2024 -
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
Published on: October 07, 2024 -
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
Published on: October 07, 2024 -
MetriNote – Mitel and Zoom Team Up
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024 -
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Published on: September 06, 2024 -
MetriNote – Atlassian Acquires Rewatch for Meeting AI
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024 -
MetriNote – Enreach Brings FMC to the U.K.
MetriNote – Enreach Brings FMC to the U.K.
Published on: August 20, 2024
