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AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025 -
MetriNote – Theta Lake Announces Platform, API Access
MetriNote – Theta Lake Announces Platform, API Access
Published on: February 28, 2025 -
MetriNote – Cisco Delivers New BYOD Video Bar
MetriNote – Cisco Delivers New BYOD Video Bar
Published on: February 19, 2025 -
MetriNote – Smarsh Adds Voice Recording via CallCabinet
MetriNote – Smarsh Adds Voice Recording via CallCabinet
Published on: February 19, 2025 -
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
Published on: February 13, 2025 -
MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
Published on: February 13, 2025 -
MetriNote – Logitech Expands Meeting Room Offerings
MetriNote – Logitech Expands Meeting Room Offerings
Published on: January 31, 2025 -
MetriNote – Cresta Announces CX Analytics Product
MetriNote – Cresta Announces CX Analytics Product
Published on: January 31, 2025 -
Heading into the Future with CPaaS
Heading into the Future with CPaaS
Published on: January 31, 2025
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Dialpad Announces Generative AI Model
MetriNote – Dialpad Announces Generative AI Model
Published on: August 30, 2023 -
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
Published on: August 28, 2023 -
MetriNote – Zoom Perspectives 2023
MetriNote – Zoom Perspectives 2023
Published on: August 08, 2023 -
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
Published on: August 08, 2023 -
MetriNote – NICE Announces AI-Powered Industry Benchmarks
MetriNote – NICE Announces AI-Powered Industry Benchmarks
Published on: August 04, 2023 -
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
Published on: June 19, 2023 -
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
Published on: May 22, 2023 -
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
Published on: May 17, 2023 -
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
Published on: May 08, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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Click-to-Call’s Rise in Digital Channel Adoption
Click-to-Call’s Rise in Digital Channel Adoption
Published on: March 30, 2022 -
Voice/Toll Fraud: Protecting Against Reputational Harm
Voice/Toll Fraud: Protecting Against Reputational Harm
Published on: March 15, 2022 -
CPaaS Growth Projection: 2022-25
CPaaS Growth Projection: 2022-25
Published on: March 09, 2022 -
BYOC: State of Adoption in the Contact Center
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022 -
The Technology Value Proposition
The Technology Value Proposition
Published on: March 02, 2022 -
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022 -
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
UC, Contact Center Integration Drives Business Value
UC, Contact Center Integration Drives Business Value
Published on: September 13, 2021
Customer Engagement > MetriNotes
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MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024 -
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
Published on: March 22, 2024 -
MetriNote – Slack Launches AI Virtual Assistant
MetriNote – Slack Launches AI Virtual Assistant
Published on: February 15, 2024 -
MetriNote – IR Introduces Performance Visibility into Remote Workers
MetriNote – IR Introduces Performance Visibility into Remote Workers
Published on: February 05, 2024 -
MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
Published on: January 31, 2024 -
MetriNote – Microsoft to Support Third-Party WFM
MetriNote – Microsoft to Support Third-Party WFM
Published on: January 22, 2024 -
MetriNote – Pexip Advances Programmable Video Platform
MetriNote – Pexip Advances Programmable Video Platform
Published on: December 19, 2023 -
MetriNote – Amazon Connect Gains Generative AI
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023 -
MetriNote – Verint Analyst Days 2023
MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Securing Employee and Customer Engagement in the Age of Digital Communications
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021 -
The State of Unified Communications in 2021
The State of Unified Communications in 2021
Published on: April 22, 2021 -
Optimizing the Personal Meeting Experience
Optimizing the Personal Meeting Experience
Published on: March 09, 2021
Employee Engagement > MetriNotes
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MetriNote – Zoom Delivers AI-First Document Collaboration App
MetriNote – Zoom Delivers AI-First Document Collaboration App
Published on: August 15, 2024 -
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
Published on: August 10, 2024 -
MetriNote – RingCentral Delivers POTS Replacement Solution
MetriNote – RingCentral Delivers POTS Replacement Solution
Published on: August 10, 2024 -
MetriNote – Box Brings its AI into Slack
MetriNote – Box Brings its AI into Slack
Published on: August 02, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Pexip Delivers New Microsoft Teams Room and Zoom Rooms Capabilities
MetriNote – Pexip Delivers New Microsoft Teams Room and Zoom Rooms Capabilities
Published on: June 26, 2024 -
MetriNote – Zoho Adds AI, More Automation to Collaborative Work Apps
MetriNote – Zoho Adds AI, More Automation to Collaborative Work Apps
Published on: June 19, 2024 -
MetriNote – Theta Lake Expands Voice Compliance Capabilities
MetriNote – Theta Lake Expands Voice Compliance Capabilities
Published on: June 10, 2024 -
MetriNote – Asana Introduces AI Teammates for Helping Get Work Done
MetriNote – Asana Introduces AI Teammates for Helping Get Work Done
Published on: June 10, 2024
