As we move deeper into 2026, the intersection of workplace collaboration, customer experience (CX), and artificial intelligence (AI) is reshaping the enterprise.
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Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and efficiency.
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What AI agents can do is running up against the limits of what humans are willing to tolerate in customer service.
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AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
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Collect, dissect and act on customer interaction data. Integrate it with different company departments, especially the C-suite. And watch out for privacy issues.
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Proactive customer outreach provides several benefits for businesses. It generates revenue, improves customer satisfaction and takes advantage of AI workflows.
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AI in workplace collaboration is rapidly moving beyond summarization and content generation.
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Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace offer unique benefits.
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Beth Schultz, VP of Research and Principal Analyst at Metrigy, explores how healthcare organizations can use virtual agents to strike a balance between automation and a personal touch.
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Growing Security and Compliance Threats for AI-Generated Communications, Demand a Proactive Strategy
Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2026 global study of 305 organizations notes organizations are increasing their efforts to ensure compliance as AI dramatically reshapes internal and…
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