Space shifting to meetings and hot-desking, with mixed results.
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Ease of use is the top decision factor, but app integration, dashboards, AI capabilities, and other criteria come into play as well, according to Metrigy research.
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Metrigy provides guidance on leading CPaaS players in its annual CPaaS MetriRank report, now available for 2024 for subscribers of our MetriCast Service.
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IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.
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Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.
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Targeted use cases of augmented/virtual reality (AR/VR) offer potential benefit.
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Agent assist helps agents drive revenue—and solve customer service issues.
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Metrigy's latest research study, Employee Engagement Optimization 2025, sheds light on the rapidly evolving landscape of generative AI in the workplace. While the technology holds immense promise, it also presents…
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According to Metrigy’s latest research study, Employee Engagement Optimization 2025, companies are adjusting their strategies to strike the right balance between in-office and remote work.
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Artificial Intelligence (AI) continues to transform customer experience (CX) in remarkable ways. According to Metrigy's latest research, the role of AI showcases significant implications for how businesses manage and enhance…
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