But, AI and other CX technologies aren’t replacing people – they’re making them better, smarter, faster and more successful.
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AI search, AI assistance, and AI tools for keeping content up to date are all essential to knowledge management for CX today.
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AI has now made proactive outreach timelier and more personalized—and consumers welcome the updates, within reason.
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Pristine knowledge content is essential for evolving from simple conversational chatbots to fully agentic AI agents that act on customers’ behalf.
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Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
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Cisco Customers Find Flexibility in Contact Center Architecture, Backed by AI Innovation
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Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.
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Differences in agent performance can negatively impact customer ratings, but AI can help identify and guide low performers on how to improve.
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Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.
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Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.
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