Beth Schultz, VP of research and principal analyst at Metrigy, demonstrates how AI in financial services is being leveraged for customer experience and how text and voice agents are delivering…
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It is clear now that we live in the age of AI. Companies are rapidly rolling out AI tools to support employees in a variety of ways, from coding to…
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As Microsoft holds its annual Ignite enterprise user conference in San Francisco, I thought it would be a good time to look at where Microsoft Teams sits today, and how…
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Metrigy's new report proves the power of AI-Powered CPaaS to accelerate your CX, detailing how industry leaders achieve significantly higher CSAT scores and cut handle times.
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Research shows that gen AI search delivers measurable CX gains, increasing the need to get knowledge management right.
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Proactive outreach is emerging as one of the most transformative trends in customer experience (CX).
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With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.
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IVR systems have been the bane of customer service for decades. Now AI is stepping in to save us all from menu purgatory with smart, conversational call routing.
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The era of app-switching could soon be over once digital workspaces harness AI to add task management and workflows to a centralized virtual space.
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Recent FCC Guidance Increases the Imperative for Organizations to Ensure Kari's Law and RAY BAUM'S Act Compliance
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