Innovation will be swift, causing some necessary breaks for consumers to catch up.
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Amazingly, 2024 is upon us. And while the year is certain to be noteworthy due to global events, there are a number of trends related to workplace collaboration that are…
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Metrigy’s research shows 45.7% of companies using AI today, with a third having it on their 2024 roadmap for deployment or evaluation.
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Generative AI is getting all the attention, but there are other key shifts, like vendor rationalization, which will reshape UC in the months to come.
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Here are eight ways companies that work toward success on EX set themselves apart from their competitors.
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If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide.
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Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the choice of beginning their interactions that way.
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Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient.
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By integrating augmented and virtual reality technologies with 5G, several industries could reap significant benefits. But beware of some important limitations.
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Working in the industry or as an IT or CX professional, you have certain expectations of the customer service engagements you experience in your personal life. Knowing the state of…
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