Of all the accolades a vendor might receive, customer recognition is what should matter most. That’s why Metrigy uses customer sentiment ratings and business success as the criteria in determining…
Read More
With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.
Read More
A zero moment of truth shapes CX, yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly.
Read More
3 Key Customer Expectations for Contact Centers
Read More
Metrigy’s research finds high adoption of connected workspace apps enabling collaborative work management.
Read More
But healthcare remains behind other industries in agent, patient satisfaction
Read More
The AI hype must translate into demonstrable business benefits.
Read More
Next Generation 911 has improved calling features compared to Enhanced 911, especially when locating callers. But businesses face some compliance problems.
Read More
Research and advisory firm Metrigy announced winners of its 2024 Customer Experience MetriStar program in 12 key technology areas that drive successful customer interactions.
Read More
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
Read More
