Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%)…
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Organizations with on-premises contact centers don't need to make a full cloud migration to modernize their systems. CPaaS can enable cloud features and drive key business metrics. On-premises contact centers…
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Hybrid work plans should include state-of-the-art technologies for facilitating better formal and ad-hoc meeting experiences. Balancing the experience of virtual and in-person meeting participants is a top-of-mind issue for many…
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Companies reluctant to gather behavior data from collaboration apps due to employee privacy concerns may feel justified in their caution based on recent news out of the White House, which…
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Generative AI offers incredible potential to improve productivity, operations, and security. At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit…
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The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs. The enterprise…
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Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity. With the right collaboration tools, companies can help boost productivity, while…
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The basic gist of federally mandated compliance orders should be easy to understand at this point: In regulated industries, companies must collect, store, and be able to retrieve employee communications…
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The ChatGPT chatbot promises to change enterprise communications, both internally and with customers. Seemingly overnight, with OpenAI’s December 2022 release of the ChatGPT chatbot, the promise of artificial intelligence (AI)…
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Root your technology decisions in quantifiable, verifiable evidence -- invest in a customer insights and analytics program. Making uninformed decisions always introduces risk. Yet, CX leaders frequently decide on technologies,…
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